Help & FAQs

TRUST & SAFETY

If something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window). If after our re-clean is completed and you’re still not happy with service, we offer a full refund.

All of our folks are interviewed and pass a nationwide detailed background check. Only about 10% of the people that apply end up working as a Preferred Maids certified cleaner

We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.

If you’re not content with your cleaning please notify us within 24 hours.  We will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

PRICING & POLICIES

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.

In most cases, we can make accommodations to value your voucher. Please contact us to see how we can make things work.

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.

MANAGE YOUR ACCOUNT

You can submit a password change request on the customer login page

You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right-hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointments that are already completed.

Log into your account and update your address in your upcoming booking. Alternatively, you can give us a call and we will update your address for you. 856-651-6802

You can submit a password change request on the customer login page at #

Log into your account and update your card on file. Your new card will automatically be noted as your default card.

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call if there are any issues at all.

GETTING STARTED

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We provide services in areas of Burlington and Camden County.

Sure thing. Simply respond to your confirmation email and  add any comments you would like to be applied to your service or you can simply give us a call to add any additional services. 856-651-6802

Standard cleaning takes into account everything that involves cleaning a home or apartment. Cleaning/vacuuming floors, cleaning bathrooms, kitchen, living room, dusting, etc. We do offer extra services like cleaning inside the fridge and inside the oven, and those can be selected on the booking form when you select service.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go.

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service. If you have any pets you will need to supply your own vacuum.